Effective Date: 5th November, 2023
Thank you for choosing Ticket Nest. We value your satisfaction and aim to provide a seamless experience. Please review our Return/Refund Policy outlined below:
a. Consultation Fees: The consultation fee, which includes the $20 per person deposit, is non-refundable. This fee covers the initial engagement and commitment to start the travel itinerary creation process.
b. Travel Itinerary Fees: Once the travel itinerary has been created and delivered, the fees associated with the itinerary are refundable. This includes any charges for itinerary customization or additional services requested by the customer.
a. Initiating a Refund: Requests for refunds must be made in writing to [email protected] within 15 days of receiving the travel itinerary.
b. Refund Approval: Refunds are subject to approval and will be assessed on a case-by-case basis. The decision to approve or deny a refund is at the discretion of Ticket Nest.
a. Failure to Provide Services: If Ticket Nest is unable to provide the agreed-upon travel consultancy services for any reason, a full refund may be issued.
b. Significant Itinerary Discrepancies: Refunds may be considered in cases where the delivered travel itinerary significantly deviates from the information provided during the consultation process.
a. Credit Card Chargebacks: Initiating a chargeback through the credit card company without first contacting Ticket Nest may result in additional fees, and it may affect eligibility for future services.
For any questions or concerns regarding our Return/Refund Policy, please contact our customer support at [email protected].
Ticket Nest reserves the right to modify or update this Return/Refund Policy at any time. Changes will be effective immediately upon posting on our website.
By engaging in our services, you acknowledge and agree to the terms outlined in this Return/Refund Policy. Thank you for choosing Ticket Nest for your travel consultancy needs.